Exchange & Return Policy

Currently, Sapphire does not offer an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaint timely.

Note: In case you receive a damaged or incorrect article, we will issue a coupon of same value valid for online store only.


  • If damaged or incorrect items are delivered, please contact us at and provide the following for further evaluation
    I. Order Number
    II. Images of the delivered article with visible issue
  • Sapphire and 2Checkout have the right to refuse compensation or refund for damaged articles if this information is not provided
  • Orders dispatched or processed cannot be cancelled or edited
  • In case of quality issue identified while dispatching the order, Sapphire will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order
  • If the customer refuses to accept the order at the time of delivery, Sapphire is not liable to refund or compensate for the order amount
  • If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Sapphire is not liable to refund the amount in case of non-clearance of the Parcel